Privacy Policy

Overview

This Privacy Policy explains how ClawBox collects, uses, shares, and retains personal information when you visit our website, submit an assessment, contact us, subscribe to updates, or engage us for services.

For website leads and marketing activity, ClawBox acts as the data controller. For customer data we handle while delivering contracted services, ClawBox generally acts as a service provider or processor under the applicable order form or services agreement.

Information We Collect

• Identity and contact details such as name, email address, company, and role
• Business context such as industry, team size, workflow needs, and assessment responses
• Communications you send to us and notes related to sales, support, and delivery
• Billing and transaction data processed through payment or invoicing providers
• Website usage data collected through optional analytics after consent

How We Use Information

• Review assessment and contact submissions and respond to your request
• Scope, deliver, support, and improve contracted ClawBox services
• Operate invoicing, collections, recordkeeping, and compliance processes
• Send marketing or newsletter communications only where you have opted in or where permitted by law
• Protect our systems, investigate misuse, and enforce our agreements

Legal Bases

We process information to take steps requested before a contract, perform our agreements, pursue legitimate interests in operating and improving the business, comply with legal obligations, and rely on consent where required for optional analytics and marketing.

Sharing and Subprocessors

We share information with service providers that help us operate the website and business, such as hosting providers, email tools, scheduling tools, analytics providers, payment or invoicing vendors, and customer-support tooling. We share only what is reasonably needed for the specific service and expect providers to protect the data they receive.

We may also disclose information when required by law, to protect rights and security, or in connection with a merger, financing, acquisition, or business transfer.

Retention

• Assessment and contact submissions are retained for sales follow-up, operational records, and fraud prevention
• Newsletter and marketing records are retained until you unsubscribe or ask us to delete them where required
• Contract, billing, and support records are retained for business operations, tax, legal, and audit purposes
• Customer service-delivery data retention is governed by the customer contract and service design

Security

We use administrative, technical, and organizational measures intended to protect personal information, including access controls, credential management, and vendor restrictions. Even with reasonable safeguards in place, security incidents can still occur, and you should not send highly sensitive information through public website forms unless specifically instructed.

Your Choices and Rights

• Opt out of newsletter or marketing emails using the unsubscribe link or our unsubscribe page
• Request access, correction, deletion, or export of personal information where applicable
• Ask us to limit or object to certain processing where applicable law provides that right
• Manage optional analytics consent through the site cookie settings control

We may need to verify your identity and may retain minimal records necessary to document and honor your request.

International Transfers

Our providers may process information in the United States or other countries. Where required, we rely on contractual, organizational, or technical safeguards appropriate to the service and the type of data involved.

Contact and Security Requests

Privacy requests, data-rights requests, and security-related notices can be sent to info@clawboxhq.com. If you are a customer and a separate agreement applies, follow the notice and escalation process in that agreement as well.