Terms of Service

Agreement Structure

These Terms govern access to the ClawBox website and any ClawBox services unless a separate signed agreement, order form, or statement of work applies. If a separate written agreement conflicts with these Terms, the signed agreement controls for that service relationship.

Services and Scope

ClawBox provides pre-configured AI agent systems, related hardware, setup, rollout support, and related operational services as described in the applicable quote, order form, or service agreement. Scope is limited to the workflows, integrations, support level, and deliverables expressly included in the customer paperwork.

Anything outside the agreed scope, including new integrations, major reconfiguration, expanded support obligations, or custom compliance requirements, may require a change order, new quote, or separate written approval.

Quotes, Fees, and Payment

• Quotes are provided after assessment or discovery and may expire if not accepted
• Setup or hardware-related fees may be due before procurement or implementation begins
• Support or recurring fees are billed as stated in the applicable quote or agreement
• Fees are non-refundable except where required by law or explicitly stated in writing
• Late or unpaid balances may result in suspension of support or delayed delivery

Customer Responsibilities

• Provide accurate information, timely approvals, and the access needed to perform the work
• Maintain lawful rights to the data, content, and systems you ask us to connect or process
• Keep account credentials secure and notify us promptly of any suspected compromise
• Review outputs, automations, and workflow changes before relying on them in high-risk settings

Third-Party Services and AI Outputs

ClawBox may rely on third-party hardware, software, APIs, cloud providers, communications tools, and payment services. Those providers operate under their own terms and may affect availability, features, security posture, or cost.

AI-generated drafts, classifications, summaries, or recommendations should be reviewed by the customer before use where mistakes could create legal, financial, compliance, safety, or customer-impacting risk.

Intellectual Property

ClawBox retains ownership of ClawBox materials, methods, templates, and pre-existing intellectual property. Customers retain ownership of their own data, marks, and materials. Third-party tools remain the property of their respective owners.

Suspension and Termination

We may suspend or terminate access to services for non-payment, material breach, misuse, security risk, unlawful activity, or failure to cooperate with required implementation steps. Where reasonably possible, we will provide notice and an opportunity to cure before termination for breach.

Warranties and Outcome Disclaimer

Except as expressly stated in a signed agreement, ClawBox provides the website, services, and deliverables on an as is and as available basis to the maximum extent allowed by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

ClawBox does not promise specific revenue, profit, savings, ranking, staffing reduction, or business outcomes. Results depend on the customer's workflows, inputs, implementation, review process, and operational follow-through.

Limitation of Liability

To the maximum extent permitted by law, ClawBox is not liable for any indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages, or for lost data, business interruption, or reputational harm arising out of or related to the website or services.

To the maximum extent permitted by law, ClawBox's aggregate liability for claims arising out of or related to the services will not exceed the amount paid by the customer to ClawBox for the specific service giving rise to the claim during the three months immediately before the event giving rise to liability.

Claims, Force Majeure, and Notices

Each party must provide prompt written notice of any claim or issue that may materially affect the other party and allow a reasonable opportunity to investigate and cure where applicable. ClawBox is not responsible for delays or failures caused by events outside its reasonable control, including vendor outages, supply chain disruption, network failures, infrastructure incidents, acts of government, labor disruptions, or force majeure events.

Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict of law rules. Unless a signed agreement provides otherwise, any dispute arising out of or relating to these Terms or the services will be brought exclusively in the state or federal courts located in California, and each party consents to that jurisdiction and venue.

Changes to These Terms

We may update these Terms from time to time. Updated Terms become effective when posted unless a later effective date is stated. Continued use of the website after changes are posted constitutes acceptance of the updated Terms for website use.

Contact

Questions about these Terms should be sent to info@clawboxhq.com.